Crisis management
The escalation path, the decision made on incomplete information, and the communications that follow — steadying a distributed organization while the situation is still moving.
Operations program management
Ambiguous, high-priority initiatives taken end to end — problem framing, analysis, options, recommendation — and run until they have a permanent owner.
Strategic planning
Annual and semi-annual planning cycles and the decision forums where VP and Director leadership actually choose, framed as decisions needed, options, owners, dates.
Taxonomy & scaling
The shared structures, definitions, and standards that let a growing organization describe its work the same way twice — the difference between five workgroups reporting and five workgroups agreeing.
Where I’m investing my professional development
Data center operations management.
I won’t claim a decade on a data center floor. What I bring is the operating layer around one — built where downtime had a number attached to it.
Site crisis management
Site lead for crisis management across a Meta campus: weather-driven campus changes, building access policy, outages, and the executive Research communications drafted while each situation was still moving.
Facilities, EHS, and building systems
Quarterly planning with Global Workplace Services on space planning and building deprecation. Compiled and reinforced a building fire alarm system update that became an org-wide change, and mediated an eight-week series between EHS and Foundry that closed with a tracked improvement list and documented D+ leadership commitments.
Service levels and capacity
95% of files held inside a fixed 50-day window across 44 of 52 weeks at Liberty Mutual, against tiered quality standards. Capacity models at Microsoft and headcount investment strategy at Meta — forecasting demand against constrained supply, with change control and an executive review gate.
Tooling, licensing, and compliance
Sponsored the centralization, deprecation, and SSO integration of the research software estate, and the platform replatform and 22 enhancements at Liberty Mutual — owned from business case through adoption.
Community and public impact
A master’s in public administration and public policy, and a doctorate in technology for social good — formal training in the questions a community raises when a site is proposed: water, load, land use, and who carries the cost. At Meta I have partnered on the communications behind environmental and safety programs, including a campus wastewater treatment award. Siting is a public conversation now, and I can hold that side of it.
The gap is infrastructure depth, and I would rather name it than paper over it. What I have is the operations spine — crisis response, capacity, service levels, vendor and facilities partnership — and a track record of learning a domain fast enough to be useful in it early.
